Refund policy

The following terms are extracted from our main Terms and Conditions.

5.1 Returns for Business Customers: As a business customer, you have the right to return products within 7 working days after receiving delivery. Returns must be authorised by us in writing prior to being sent back. Returns without prior authorisation will not be accepted.
5.2 Customer Responsibility for Returns: It is the responsibility of the Customer to arrange and pay for the return of the products. Trufast Drylining Supplies will not cover return shipping costs.
5.3 Restocking Charge: All authorised returns are subject to a restocking charge of 25% of the invoiced price. The restocking charge will be deducted from the refund issued to the Customer.
5.4 Condition of Returned Products: Products must be returned in their original, unopened condition and packaging. Damaged or unsellable products may be subject to additional charges or may not be eligible for a refund.
5.5 Non-Returnable Products: Some products, such as those which are bespoke, made to order, are non-returnable. These will be clearly marked on the product pages, and we will also notify you in writing after the order has been received.

6. Refunds

6.1 Processing Refunds: Refunds will be processed within 14 days of receiving the returned products, provided that they meet the return conditions.
6.2 Deductions from Refunds: If the returned products are not in their original condition, we may deduct an amount from your refund to reflect any reduction in the product's value caused by your handling of it beyond what is necessary to establish its nature, characteristics, and functionality.
6.3 No Refunds for Sale or Return: We do not offer refunds for goods purchased on a sale or return basis unless the product is faulty or mis-described.